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Data Access
Worldwide Support Solutions
We offer a variety of
technical support solutions in order to give our customers a wide range
of choices to determine how we may best help them meet their support
needs.
Our FREE QDeveloper Forum
Our FREE forum is dedicated to the professional exchange of information
where QODBC & FlexODBC users can post support queries, report product
bugs, search the FAQs and much more. To visit the forum click
here.
Buy Support Incidents
If you can't find your answer in the FREE Public QDeveloper Forum,
require URGENT Priority Support, or you need to send us private or
confidential information, purchase one of our Support Incidents by
clicking
here.
Callback Support
If you live in the USA, UK, Canada, Australia or New Zealand, you can
leave us your contact details with your question and request us to call
you back and discuss them with you personally (charges apply).
Pre-Paid Phone Support
Pre-Paid Phone Support time must be purchased from our website prior to
placing a support call. Telephone support is the fastest way to speed up
problem diagnoses and resolution or simply receive an experienced
perspective on your particular issue. Telephone support is billed at the
rate of A$33.00 per 20 minutes for one question or issue ("incident").
After you have purchased support time, you will be advised of the
priority support number to call to speak to a technical support person
or to make an appointment. While there are times the technical support
team will be available for immediate help, they may have other calls to
handle before scheduling your time. We will attempt to close all calls
the day of your call.
