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QODBC & Q-Family Product Support

 Online Support

QODBC users, application developers and product engineers now have a Technical Support HelpDesk (www.QDeveloper.com.au  Forum). Here everyone can participate in technical discussions, share, advise, post support queries, report product bugs, search the FAQs and much more.

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Data Access Worldwide Support Solutions

We offer a variety of technical support solutions in order to give our customers a wide range of choices to determine how we may best help them meet their support needs.

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Our FREE forum is dedicated to the professional exchange of information where QODBC & FlexODBC users can post support queries, report product bugs, search the FAQs and much more. To visit the forum click here.

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If you can't find your answer in the FREE Public QDeveloper Forum, require URGENT Priority Support, or you need to send us private or confidential information, purchase one of our Support Incidents by clicking here.

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If you live in the USA, UK, Canada, Australia or New Zealand, you can leave us your contact details with your question and request us to call you back and discuss them with you personally (charges apply).

Pre-Paid Phone Support
Pre-Paid Phone Support time must be purchased from our website prior to placing a support call. Telephone support is the fastest way to speed up problem diagnoses and resolution or simply receive an experienced perspective on your particular issue. Telephone support is billed at the rate of A$33.00 per 20 minutes for one question or issue ("incident"). After you have purchased support time, you will be advised of the priority support number to call to speak to a technical support person or to make an appointment. While there are times the technical support team will be available for immediate help, they may have other calls to handle before scheduling your time. We will attempt to close all calls the day of your call.

qbXML QuickBooks SDK Error Codes

These errors can possibly occur when connecting QODBC to QuickBooks. Consult your error code for the recommended action or explanation.

80040400 QuickBooks found an error when parsing the provided XML text stream.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040401 Could not access QuickBooks.
Action: Perhaps the QuickBooks installation is not complete.
80040402 Unexpected error. Check the qbsdklog.txt file for possible, additional information.
Action: Check the log specified for details.
80040403 Could not open the specified QuickBooks company data file.
Action: Check that the QuickBooks version matches the version of the company data file.
80040404 The version of QuickBooks currently running does not support qbXML.
Action: Check that you have QuickBooks Pro 2002 or higher (USA version), or Pro 2003 or higher in other regions. QuickBooks Basic not supported in any version.
80040405 qbXML components have not been installed.
Action: Perhaps the QuickBooks installation is not complete.
80040406 Could not determine the version of the QuickBooks company data file, or the data file has been modified and requires a newer version of QuickBooks.
Action: Perhaps the QuickBooks installation is not complete.
80040407 The installation of QuickBooks appears to be incomplete. Please reinstall QuickBooks.
Action: Perhaps the QuickBooks installation is not complete.
80040408 Could not start QuickBooks.
Action: Perhaps the QuickBooks installation is not complete.
80040409 The current version of QuickBooks cannot work with the specified company data file.
Action: Check that the QuickBooks version matches the version of the company data file.
8004040A QuickBooks company data file is already open and it is different from the one requested.
Explanation: The QODBC Driver uses the QuickBooks SDK, which is limited to the features of the standard QuickBooks desktop product, which cannot open multiple company files. You must only open one company file at a time on a single machine.
8004040B Could not get the name of the current QuickBooks company data file.
Action: Check that the QuickBooks version matches the version of the company data file.
8004040C BeginSession method has not been called or it did not succeed.
Action: Contact QODBC support with a description of what was happening when you got this error.
8004040D The ticket parameter is invalid.
Action: Contact QODBC support with a description of what was happening when you got this error.
8004040E There is not enough memory to complete the request.
Explanation: Check that your machine meets the memory requirements of QuickBooks.
8004040F The OpenConnection method has not been called.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040410 The QuickBooks company data file is currently open in a mode other than the one specified by your application.
Explanation: The QODBC Driver uses the QuickBooks SDK, which is limited to the features of the standard QuickBooks desktop product, which cannot open multiple company files. You must only open one company file at a time on a single machine.
80040411 Before calling the BeginSession method, you must call the EndSession method to terminate the current session.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040412 You cannot make multiple successive calls to the OpenConnection method. Call CloseConnection before calling OpenConnection again.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040413 QuickBooks does not support the rollbackOnError value of the onError attribute.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040414 A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box.
Action: Check the QuickBooks desktop application for the described condition.
80040415 A call to the OpenConnection method must include the name of your application.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040416 If QuickBooks is not running, a call to the BeginSession method must include the name of the QuickBooks company data file.
Explanation: Make sure the DSN you are using includes the path to the company file you require, and that you have followed the security setup steps in our users manual.
80040417 If the QuickBooks company data file is not open, a call to the BeginSession method must include the name of the data file.
Explanation: Make sure the DSN you are using includes the path to the company file you require, and that you have followed the security setup steps in our users manual.
80040418 This application has not accessed this QuickBooks company data file before. Only the QuickBooks administrator can grant an application permission to access a QuickBooks company data file for the first time.
Explanation: Make sure that you have followed the security setup steps in our users manual.
80040419 This application's certificate is invalid. An application must have a valid certificate to access QuickBooks company data files.
Action: Contact QODBC support with a description of what was happening when you got this error.
8004041A This application does not have permission to access this QuickBooks company data file. The QuickBooks administrator can grant access permission through the Integrated Application preferences.
Explanation: Make sure that you have followed the security setup steps in our users manual.
8004041B Unable to lock the necessary information to allow this application to access this company data file. Try again later.
Explanation: A QuickBooks error, contact us if this happens frequently.
8004041C An internal QuickBooks error occurred while trying to access the QuickBooks company data file.
Explanation: A QuickBooks error, contact us if this happens frequently.
8004041D This application is not allowed to log into this QuickBooks company data file automatically. The QuickBooks administrator can grant permission for automatic login through the Integrated Application preferences.
Explanation: Make sure that you have followed the security setup steps in our users manual.
8004041E This application's certificate is expired. If you want to allow the application to log into QuickBooks automatically, log into QuickBooks and try again. Then click Allow Always when you are notified that the certificate has expired.
Explanation: Make sure that you have followed the security setup steps in our users manual.
8004041F QuickBooks Basic cannot accept XML requests. Another product in the QuickBooks line, such as QuickBooks Pro or Premiere, 2002 or later, is required.
Explanation: Check that you have QuickBooks Pro 2002 or higher (USA version), or Pro 2003 or higher in other regions. QuickBooks Basic not supported in any version.
80040420 The QuickBooks user has denied access.
Explanation: Check the security settings for the user in QuickBooks.
80040421 The returned text is passed via the qbXML COM Request Processor directly from QuickBooks to your application and is not issued by the qbXML COM Request Processor itself. You may find it useful to copy the text verbatim to your message window.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040422 This application requires Single User file access mode and there is already another application sharing data with this QuickBooks company data file.
Explanation: A company file can only be open in one mode at a time. Certain operations require exclusive (single-user) mode, and can only be run when there are no other users of QuickBooks.
80040423 The version of qbXML that was requested is not supported or is unknown.
Explanation: Check that you have QuickBooks Pro 2002 or higher (USA version), or Pro 2003 or higher in other regions. QuickBooks Basic not supported in any version.
80040424 QuickBooks did not finish its initialization. Please try again later.
Explanation: A QuickBooks warning, contact us if this happens frequently.
80040425 Invalid parameter.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040426 Scripts are not allowed to call QBXMLRP.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040427 Unregistered QuickBooks.
Explanation: Check that you have QuickBooks Pro 2002 or higher (USA version), or Pro 2003 or higher in other regions. QuickBooks Basic not supported in any version.
80040428 The current request processor does not support the request.
Action: Contact QODBC support with a description of what was happening when you got this error.
80040429 The current messageset is not supported.
Action: Contact QODBC support with a description of what was happening when you got this error.
8004042A Remote access is not allowed.
Action: Contact QODBC support with a description of what was happening when you got this error.
8004042B Unsupported interface.
Action: Contact QODBC support with a description of what was happening when you got this error.
8004042C Certificate has been revoked.
Action: Contact QODBC support with a description of what was happening when you got this error.
RDS Client Errors:
80040402 Remote QuickBooks access failed unexpectedly.
Explanation: Make sure you are using the web or remote version of QODBC, and contact QODBC support with a description of what was happening when you got this error.
80040407 Error retrieving the QuickBooks remote server name and port.
Explanation: Make sure you are using the web or remote version of QODBC, and contact QODBC support with a description of what was happening when you got this error.
8004040D Remote QuickBooks access failed because the remote server name and/or port have changed.
Explanation: Make sure you are using the web or remote version of QODBC, and contact QODBC support with a description of what was happening when you got this error.
80040414 A modal dialog box is showing in the QuickBooks Remote Data Sharing Client user interface. The application cannot access QuickBooks until the dialog is dismissed.
Explanation: A QuickBooks error, contact us if this happens frequently.
8004041A Remote QuickBooks access failed because login and/or password do not match those on the server.
Explanation: Check the security settings in the QODBC setup screen.
RDS Server Errors:
80040420 The user has denied remote access to QuickBooks.
Explanation: Make sure you are using the web or remote version of QODBC, and contact QODBC support with a description of what was happening when you got this error.
80040421 Unable to establish a remote connection to QuickBooks.
Explanation: Make sure you are using the web or remote version of QODBC, and contact QODBC support with a description of what was happening when you got this error.


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